At www.tocool.shop, we prioritize your privacy as much as you value your shopping experience. Trust is the foundation of our relationship with customers, and we are committed to transparency in how we handle your personal information. This policy outlines our practices to ensure you feel secure while browsing, purchasing, or interacting with our platform.

We gather two types of data: automated and voluntary. Automated data includes your IP address, device type, browser version, and browsing behavior via cookies. Voluntary data encompasses details you provide during account creation, checkout (e.g., email, shipping address), or customer service inquiries. Payment information is processed securely through encrypted gateways and never stored on our servers.

Your information enables us to process orders efficiently, personalize product recommendations (like zinc-plated hardware or cable ties based on past purchases), and resolve support requests. We analyze aggregated browsing patterns to optimize our website layout and marketing strategies, ensuring a seamless experience tailored to your needs.

Cookies help remember your preferences (e.g., currency settings) and analyze traffic trends. Functional cookies ensure smooth checkout processes, while analytical cookies (like Google Analytics) track page performance anonymously. You may disable non-essential cookies via browser settings, though this may limit features such as saved carts or targeted promotions for fastening solutions.

We employ industry-standard protocols including SSL encryption, regular security audits, and role-based access controls to safeguard your data. All staff undergo privacy training, and sensitive information is pseudonymized where possible. In the unlikely event of a breach, we will notify affected users promptly under applicable laws.

Trusted partners assist in operations like payment processing (Stripe, PayPal), logistics (FedEx, DHL), and marketing analytics. Shared data is limited to necessary details (e.g., shipping address for delivery) and governed by strict confidentiality agreements. We vet all third parties for GDPR or CCPA compliance.

You retain rights to access, correct, or request deletion of your data under privacy laws. To exercise these rights or report concerns, email us at [email protected]. We respond within 30 days and may verify your identity to prevent unauthorized requests.