Hey there! At tocool, we’re not just another faceless online store—we’re a small team of real people who genuinely care about your experience. Ever since we started this journey, we’ve made it a point to personally respond to every email, message, or even the occasional late-night customer rant (we’ve all been there, right?).
Fun fact: Our founder, Alex, still replies to at least 10 customer emails a day. Why? Because hearing directly from you is what keeps us improving. So, don’t hesitate—whether it’s a question, a suggestion, or just a "hey, love what you’re doing," we’re all ears.
Here’s how you can reach us:
Prefer typing? Our Live Chat (bottom right corner) is manned by actual humans during business hours. No bots, no scripts—just real conversations.
Let’s be honest: most companies say they "value feedback," but how many actually act on it? Last year, we redesigned our entire returns process because 12 customers told us it was confusing. That’s the kind of stuff that keeps us up at night (in a good way).
So, if something’s bugging you—or if you’ve got a brilliant idea—tell us. We might not always get it right the first time, but we’ll always listen. And who knows? Your suggestion could end up being the next big thing we roll out.
P.S. If you’re reaching out about an order, include your order #—it’ll help us speed things up. But no pressure if you forgot; we’ll track it down either way.
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